1. Shipping Processing Time

At OrolayHeyDudesFC, we strive to process and ship all orders promptly:

  • Order Processing: 1-3 business days
  • Business Days: Monday through Friday (excluding weekends and holidays)
  • Cut-off Time: Orders placed before 12:00 PM EST will be processed the same business day (subject to stock availability)
  • Order Verification: All orders undergo verification and fraud checks before processing

2. Shipping Methods and Delivery Timeframes

We offer several shipping options to meet your needs:

Standard Shipping

  • Delivery Time: 7-15 business days
  • Cost: Calculated at checkout based on destination and package weight
  • Carrier: USPS, UPS, or FedEx (varies by destination)
  • Tracking: Included with all orders
  • Insurance: Basic insurance included

Express Shipping (Available at checkout)

  • Delivery Time: 3-7 business days
  • Cost: Additional fee applies
  • Carrier: UPS or FedEx
  • Tracking: Included with real-time updates
  • Insurance: Full insurance included

International Shipping

  • Delivery Time: 10-25 business days (varies by country)
  • Customs: Import duties and taxes are the responsibility of the recipient
  • Restrictions: Some countries may have shipping restrictions
  • Tracking: Available for most destinations

3. Shipping Destinations

We currently ship to:

  • All 50 United States
  • Puerto Rico
  • Canada
  • United Kingdom
  • European Union countries
  • Australia
  • Select countries worldwide

For specific country availability, please check at checkout or contact our customer service.

4. Order Tracking

Once your order ships, you will receive:

  • Shipping confirmation email with tracking number
  • Carrier tracking link for real-time updates
  • Estimated delivery date
  • Customer support contact for shipping inquiries

To track your order:

  1. Click the tracking link in your shipping confirmation email
  2. Visit the carrier’s website and enter your tracking number
  3. Log into your OrolayHeyDudesFC account to view order status

5. Shipping Address Requirements

To ensure successful delivery:

  • Provide complete and accurate shipping address
  • Include apartment/suite numbers when applicable
  • Use correct postal/zip codes
  • Provide a daytime phone number for delivery coordination

Important: We are not responsible for delays or additional charges caused by incorrect addresses. Address corrections may result in additional fees and delivery delays.

6. Order Changes and Cancellations

  • Address Changes: Contact us within 1 hour of order placement
  • Order Cancellations: Available within 24 hours of order placement (if not yet shipped)
  • Order Modifications: Available within 1 hour of order placement

To request changes, email us at: [email protected]

7. Shipping Delays and Issues

Potential Delays

  • Weather conditions: Severe weather may delay shipments
  • Customs clearance: International shipments may be delayed at customs
  • Carrier delays: Occasionally carriers experience unexpected delays
  • Holiday seasons: Extended processing and delivery times during peak seasons

What We Do About Delays

  • Monitor shipments daily
  • Proactively communicate about significant delays
  • Work with carriers to resolve issues promptly
  • Provide support for delayed packages

8. Undeliverable Packages

Packages may be returned to us if:

  • Address is incorrect or incomplete
  • Package is unclaimed after multiple delivery attempts
  • Package is refused by recipient
  • Customs clearance fails

In such cases:

  • We will contact you to arrange reshipment
  • Additional shipping fees may apply
  • Refunds will be issued for returned packages (minus original shipping cost)

9. Shipping Restrictions

Some items cannot be shipped to certain locations due to:

  • Carrier restrictions
  • Legal regulations
  • Product-specific limitations
  • International trade restrictions

10. Package Insurance and Claims

Standard Insurance

  • All domestic orders include basic insurance
  • Covers loss or damage during transit
  • Claims must be filed within 14 days of delivery

Additional Insurance

Available for:

  • High-value orders
  • International shipments
  • Fragile items

Filing a Claim

  1. Contact us within 14 days of delivery
  2. Provide photos of damaged items and packaging
  3. Submit carrier claim form (we will assist)
  4. Allow 5-10 business days for claim processing

11. Holiday Shipping Schedule

During holiday seasons:

  • Processing times may extend to 3-5 business days
  • Delivery times may extend by 3-5 business days
  • We will post holiday shipping deadlines on our website
  • Order early to ensure holiday delivery

12. Shipping Costs

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Destination
  • Shipping method selected
  • Any additional services requested

Free Shipping: Available on orders over $75 (domestic only)

13. Multiple Item Orders

  • Items may ship separately if from different warehouses
  • You will receive separate tracking numbers for each shipment
  • Shipping costs remain the same regardless of split shipments
  • We optimize shipping to get your items to you fastest

14. Contact Information

For shipping-related inquiries:
OrolayHeyDudesFC Customer Service

  • Email: [email protected]
  • Response Time: 24-48 hours during business days
  • Phone: Not currently available (email preferred)

15. Policy Updates

We reserve the right to modify this shipping policy at any time. Current policies apply to all orders placed after the effective date.