Ordering & Account
Q: How do I place an order?
A: Simply browse our collection, select your preferred items and sizes, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your purchase.
Q: Do I need to create an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within 1 hour of placement by emailing us at [email protected]. After this period, if your order has already entered processing, changes may not be possible.
Q: How do I reset my password?
A: Click the “Forgot Password” link on the login page, enter your registered email address, and follow the instructions sent to your inbox.
Shipping & Delivery
Q: What is your shipping policy?
A: We offer FREE standard shipping on all orders worldwide. Orders typically process within 1-3 business days and deliver within 7-15 business days. Express shipping options are also available at checkout.
Q: Where do you ship?
A: We ship to most countries worldwide including the United States, Canada, United Kingdom, European Union countries, Australia, and many others. See our full Shipping Policy for details.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account.
Q: What happens if my package is lost or damaged?
A: Contact us immediately at [email protected] with your order number. All packages include basic insurance. We will assist you in filing a claim with the carrier and arranging a replacement or refund.
Q: Do you ship to P.O. boxes?
A: Yes, we ship to P.O. boxes via standard mail services. However, expedited shipping and some international services may not be available for P.O. box addresses.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. See our full Return Policy for complete details.
Q: Are returns free?
A: Return shipping is the customer’s responsibility unless the return is due to our error or defective product. We provide discounted return labels for domestic returns upon request.
Q: How long do refunds take?
A: Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Q: Can I exchange an item for a different size or color?
A: Yes! We offer free shipping on replacement items for exchanges. Contact our support team within 30 days of delivery to initiate an exchange.
Q: What if I receive a defective or incorrect item?
A: Contact us immediately at [email protected] with photos of the issue. We will provide a prepaid return label and expedite your replacement at no cost to you.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept PayPal, Visa, Mastercard, American Express, and Discover. All payments are processed securely through encrypted channels.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and never store your complete payment details on our servers. Payments are processed by secure, PCI-compliant providers.
Q: Why was my payment declined?
A: Common reasons include insufficient funds, incorrect billing information, or security checks by your bank. Contact your bank or payment provider, or try a different payment method.
Q: Are there any additional fees for international orders?
A: No hidden fees from us! However, international customers may be responsible for customs duties, taxes, or import fees imposed by their country’s regulations.
Q: Do you offer price adjustments?
A: We do not offer retroactive price adjustments. However, we occasionally run promotions and sales – subscribe to our newsletter to stay informed!
Product Information
Q: How do I choose the right size?
A: Refer to our detailed size chart on each product page. If you’re between sizes, we recommend sizing up. For specific fit questions, contact our support team.
Q: Are your products true to size?
A: Yes, our products are designed to match standard sizing. However, some items may have a specific fit (slim, relaxed, etc.) described in the product details.
Q: What materials are used in your clothing?
A: We use high-quality materials including cotton, polyester blends, and specialized performance fabrics. Each product listing includes full material composition details.
Q: How should I care for my OrolayHeyDudesFC garments?
A: Care instructions are provided on the garment tags and product pages. Generally, we recommend washing in cold water and tumble drying on low heat or air drying.
Q: Are your products ethically made?
A: We are committed to ethical manufacturing practices and work with partners who share our values of fair labor and sustainable production.
Website & Technical
Q: The website isn’t loading properly. What should I do?
A: Try clearing your browser cache and cookies, or try a different browser. If problems persist, contact us with details about your device and browser.
Q: How do I unsubscribe from emails?
A: Click the “unsubscribe” link at the bottom of any marketing email, or adjust your preferences in your account settings.
Q: Why isn’t my discount code working?
A: Discount codes may have expiration dates, minimum purchase requirements, or product restrictions. Check the terms of your code, or contact our support team for assistance.
Q: How do I contact customer service?
A: Email us at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday).
Company & Policies
Q: Where is OrolayHeyDudesFC based?
A: We operate as a global online retailer serving customers worldwide with a focus on European and American fashion markets.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Emails received outside these hours will be answered the next business day.
Q: How do I become a wholesale partner?
A: We’re currently expanding our wholesale program. Please contact us at [email protected] with “Wholesale Inquiry” in the subject line.
Q: Do you have a privacy policy?
A: Yes, we have a comprehensive Privacy Policy that outlines how we collect, use, and protect your personal information. You can review it on our website.
Q: How can I stay updated on new arrivals and promotions?
A: Subscribe to our newsletter at the bottom of our website, and follow us on social media for the latest updates, style inspiration, and exclusive offers.