Accepted Payment Methods

At OrolayHeyDudesFC, we accept the following secure payment methods:

  1. PayPal
    • All major credit and debit cards processed through PayPal
    • PayPal account payments
    • PayPal Credit
  2. Credit Cards
    • Visa
    • Mastercard
    • American Express
    • Discover
  3. Debit Cards
    • All major debit cards with Visa or Mastercard logo

Secure Payment Processing

We prioritize the security of your financial information:

  • PCI DSS Compliance: Our payment processing is fully compliant with Payment Card Industry Data Security Standards
  • SSL Encryption: All transactions are protected with 256-bit SSL encryption
  • Tokenization: Sensitive payment data is tokenized and never stored on our servers
  • Secure Payment Gateways: We use trusted, industry-leading payment processors

Order Processing

  • Authorization: Your payment method will be authorized at the time of order placement
  • Charging: Your account will be charged when your order is shipped
  • Currency: All transactions are processed in USD (United States Dollars)
  • Sales Tax: Applicable sales tax will be calculated and displayed during checkout

Failed Payments

If your payment fails to process, we will:

  1. Send you a notification email
  2. Provide instructions to update your payment information
  3. Hold your order for 48 hours to allow for payment correction
  4. Cancel unprocessed orders after 48 hours

Payment Verification

For security purposes, we may require additional verification for certain transactions. This may include:

  • Address verification (AVS)
  • Card verification value (CVV) confirmation
  • Occasional request for identification documents for high-value orders

Refund Policy

  • Refunds will be issued to the original payment method
  • PayPal payments will be refunded to your PayPal account
  • Credit/debit card refunds may take 5-10 business days to appear on your statement
  • Partial refunds are processed for partial order cancellations or returns

Billing Discrepancies

If you notice any billing discrepancies:

  1. Contact us immediately at [email protected]
  2. Include your order number and details of the discrepancy
  3. We will investigate and respond within 24-48 hours
  4. If confirmed, we will process appropriate corrections immediately

Recurring Payments

For subscription services or installment plans:

  • You will be notified in advance of each charge
  • Payment dates and amounts will be clearly communicated
  • You may cancel recurring payments at any time through your account dashboard
  • Advance notice required for cancellation as specified in individual service terms

Fraud Prevention

We employ multiple fraud prevention measures:

  • Real-time transaction monitoring
  • Address verification system (AVS)
  • 3D Secure authentication when available
  • Manual review of suspicious transactions

Privacy Protection

  • We never store complete credit card numbers on our servers
  • Payment information is handled by secure, certified payment processors
  • Your financial data is protected in accordance with our Privacy Policy
  • We comply with all applicable data protection regulations

Customer Support

For payment-related inquiries:

  • Email: [email protected]
  • Response Time: Within 24-48 hours during business days
  • Phone Support: Currently available through email support only
  • Dispute Resolution: We aim to resolve all payment issues promptly and fairly

Policy Updates

We reserve the right to update this Payment Policy as needed. Changes will be:

  • Posted on this page with updated effective date
  • Communicated to customers when significant changes occur
  • Applied to future transactions after the effective date

Contact Information

For payment questions or concerns:
OrolayHeyDudesFC Customer Support
Email: [email protected]
Website: https://orolay.heydudesfc.us/